This policy explains what information RetailRank, a product of Altavane ("RetailRank," "Altavane," "we," "us"), handles, how it is used, and the choices available to you.
Information we handle
RetailRank processes commercial product and market information to provide its services. We do not intentionally use this information to identify individuals.
We may collect business contact and account information, communications, scheduling details, service usage information, and basic technical information needed to operate and secure RetailRank. Authentication, scheduling, hosting, and payment information may be processed by service providers acting on our behalf.
We use cookies that are necessary to operate the service and keep you signed in. We do not use cookies for third-party advertising or cross-site tracking.
Website analytics
On our public website we measure visits with Vercel Web Analytics, which does not use cookies and does not identify you, and with PostHog, which sets a cookie so that a visit across several pages is counted as one. Together they record the pages you viewed, the site that referred you, your country, device type and browser, what you clicked and how far you scrolled, and a replay of how you moved through each page. We use this to learn which pages help visitors and which do not.
Everything typed into a form on our website is masked before it leaves your browser, so it is never recorded, and nothing at all is recorded on the sign-in, activation, password-reset and account-settings pages. Browsers that send Do Not Track are not recorded. PostHog processes this data for us in the United States.
How we use information
- To provide, operate, and secure the RetailRank service and dashboard.
- To communicate with you about your account, your requests, and your subscription.
- To maintain reliability, improve the service, and meet our legal and contractual obligations.
Sharing
We do not sell personal information. We share information only with service providers acting on our behalf, and only as needed to operate the service, or where we are required or permitted to do so by law.
Processing outside Canada
RetailRank is operated from Canada. Some of our service providers may store or process information in other jurisdictions, including the United States. Where information is processed outside Canada, it may be accessible to courts, law enforcement, and regulatory authorities of that jurisdiction in accordance with its laws.
Retention
We retain information for as long as needed to provide the service and to meet our legal, accounting, and contractual obligations, after which we delete or de-identify it.
Safeguards
We maintain administrative, technical, and physical safeguards intended to protect information against loss, theft, and unauthorized access, use, or disclosure. No method of transmission or storage is completely secure.
Your choices
Subject to applicable law, you may request access to, correction of, or deletion of the personal information we hold about you, and you may withdraw consent where it applies. We will respond as required by law.
Contact
For privacy questions or requests, contact our privacy contact at info@altavane.com. Altavane is located in Ontario, Canada, and a mailing address is available on request.