Terms of Service

Effective August 1, 2026

These terms govern your use of RetailRank, a product of Altavane ("RetailRank," "Altavane," "we," "us"), including this website and the RetailRank dashboard. By checking the consent box at checkout, signing an order, or using the service, you agree to these terms.

The service

RetailRank provides commercial intelligence, monitoring, analysis, and readouts concerning retail markets and product performance, delivered as one or more of the following components:

• Shelf Tracking, daily monitoring of your category's listing pages on tracked retailers, including rank, price, promotions, ratings, review counts, sponsored and organic designation, and assortment changes.
• MAP Monitoring, monitoring of minimum advertised price compliance across the retail platforms scoped to your account for your brand.
• Managed Intelligence Service, an analyst-supported layer of interpretation, briefs, and requested analysis on top of the monitored data.

The exact scope purchased, which retailers, categories, and platforms are covered, is stated in the coverage schedule referenced at checkout and visible in your dashboard. That schedule, not this page, is the operative statement of what is tracked, which is what lets these terms stay the same while coverage varies by customer. The service is offered as a managed subscription and is provided on an "as is" and "as available" basis.

Plans and billing terms

RetailRank is sold only as a recurring subscription. There are no one time purchases under these terms.

Plan	Components	Billing terms
Shelf	Shelf Tracking	Annual or semiannual, as selected at checkout.
Shelf plus MAP plus Managed Intelligence	Shelf Tracking, MAP Monitoring, Managed Intelligence Service	Annual or semiannual, as selected at checkout.
MAP plus Managed Intelligence	MAP Monitoring, Managed Intelligence Service	Annual or semiannual, as selected at checkout.
Managed Intelligence	Managed Intelligence Service	Annual or semiannual, as selected at checkout.

Fees for each component are those presented and agreed at checkout. Each component is billed as its own line item; nothing is blended into a single figure. Except where required by law, fees already paid are non-refundable, other than the MAP satisfaction window described below.

Automatic renewal

Your subscription renews automatically at the end of each term for a further term of the same length, at the then-current rate, until you cancel. You may cancel at any time through the customer portal; cancellation takes effect at the end of the current term.

MAP monitoring, 14 day satisfaction window

If your plan includes MAP Monitoring and you are on an annual term, you may cancel within 14 days of the first MAP data delivery and receive a full refund of the MAP Monitoring fees paid for that term. This window applies to the MAP Monitoring component only and does not extend to Shelf Tracking or the Managed Intelligence Service.

Accounts and acceptable use

• You are responsible for activity under your account and for keeping your credentials secure.
• You may not systematically extract, reproduce, redistribute, or commercially resell the service or its outputs without written permission. Shelf Tracking, including its data and outputs, is the intellectual property of Altavane.
• You may not attempt to breach or circumvent security, interfere with the service, or use it to violate any law or third party right.
• Access to the dashboard is granted to subscribers and is not for redistribution.

Customer materials

You are responsible for any materials, data, or instructions you provide to us. You represent that you have the rights necessary to provide them and that they do not infringe any third party right or violate any law.

Availability and changes to the service

We may add, modify, suspend, or discontinue any feature of the service at any time. We will use reasonable efforts to give notice of material changes that adversely affect a paid subscription. Material reductions in coverage against your coverage schedule are addressed as billing adjustments, not as a change to these terms.

No warranty

The service and its outputs are provided for general commercial information. We do not warrant that the data or outputs are accurate, complete, current, or available without interruption, or that they are fit for a particular purpose, and they should not be treated as a retailer's official figures. Rankings, pricing reads, and movement are signals to investigate, not guarantees of any commercial result.

Limitation of liability

To the fullest extent permitted by law, Altavane's total liability arising from or relating to the service will not exceed the fees paid by the customer during the six months preceding the event giving rise to the claim. Altavane will not be liable for indirect, incidental, special, consequential, or lost profit damages, or for business decisions made based on the service.

Termination

We may suspend or terminate your access if you breach these terms, if required by law, or to protect the service or other users. You may terminate by cancelling your subscription through the customer portal and ceasing use of the service. Provisions that by their nature should survive termination will survive.

Data ownership

Shelf data is ours. All shelf data we collect, produce, and deliver remains the property of Altavane. This includes rank, price, promotion, rating, review count, sponsored and organic designation, assortment reads, and any measure derived from them. It is licensed to you for your own internal business use for as long as your subscription is active. You may not redistribute, republish, resell, sublicense, or otherwise make it available to any third party, and you may not use it to build, train, or benchmark a competing product or dataset.

MAP data is yours. Minimum advertised price data we collect for your brand is your data. You may explore, export, retain, and share it as you see fit, including after your subscription ends. We claim no ownership of it, and we use it only to operate the service for you.

Intellectual property

The RetailRank name, this site, and our software and outputs are owned by Altavane. Retailer and brand names are used only for identification and remain the property of their respective owners.

Independence

RetailRank is an independent retail intelligence service. Retailer and brand names are used for identification only. RetailRank is not affiliated with, endorsed by, or sponsored by the retailers or brands referenced.

Governing law

These terms are governed by the laws of the State of New York, without regard to conflict of laws principles. The courts located in New York City will have exclusive jurisdiction over any dispute, subject to any non waivable rights you may have.

Severability and entire agreement

If any provision of these terms is found unenforceable, the remaining provisions will remain in effect. These terms, together with your coverage schedule and any order you agree to, form the entire agreement between you and Altavane regarding the service and supersede prior discussions.

Changes to these terms

We may update these terms from time to time. Your subscription is governed by the terms in effect at the time of your order, and a renewal or new order placed after an update is governed by the updated terms.

What you agreed to at checkout

Before you pay, the checkout page shows you the components you are buying, the price of each as its own line item, the length of the term, the amount and date of the first charge, the fact that the subscription renews automatically at the then-current rate, how to cancel, and the 14 day MAP Monitoring satisfaction window if your plan includes it. You confirm all of it by checking the consent box, and you confirm that you have read these terms.

We keep a dated record of that consent, including the version of these terms shown to you and when you accepted them. We also keep a record of what we delivered to you and when, and of your access to the dashboard. Those records are kept for at least 24 months. You may ask us for your own records at any time and we will provide them, and we will provide them to your bank if your bank asks us.

Charges from us appear on your statement as ALTAVANE CORP. If you see that descriptor, the charge is ours.

Billing questions and disputes

If you think a charge is wrong, contact us first at levi@altavane.com. If we billed you in error, we refund it in full. If you cancelled and were charged anyway, we refund it in full. Most billing questions are settled this way faster than a bank dispute can be opened.

You agree to raise a billing question with us before asking your card issuer or bank to reverse a charge. That is a promise about the order in which you do things. It is not a waiver of anything, and nothing in these terms limits any right you have to contact your card issuer or bank about a charge.

If you do open a dispute, you agree that we may give your card issuer or bank the records described above, including your checkout consent record, the version of these terms you accepted, our receipts and notices, your cancellation history, and records of what we delivered to you and of your use of the service during the period billed. You agree that those records are accurate evidence of what you agreed to and what we delivered.

If a charge is reversed, the amount becomes an unpaid balance on your account and we may suspend access until it is paid. If the dispute is later resolved in our favour or you withdraw it, you agree to pay that amount together with the fees our bank charges us for handling the dispute. That is recovery of a cost we actually incur and is not a penalty. It does not apply where the dispute is resolved in your favour, where the charge was our error, or where we owed you a refund and had not yet made it.

Payment authorization and business use

RetailRank is sold to businesses for business use. By subscribing you confirm that you are buying for your business and not for personal, family, or household purposes, that you are authorized to commit your business to this subscription, and that you are authorized to use the card or bank account you enter at checkout. You are responsible for charges made by anyone you allow to use your account or your payment method.

If your card is replaced or its number changes, your issuer may pass the updated details to us through the card networks' account updater services so that your subscription is not interrupted. You may stop that by cancelling or by telling us in writing.

When you pay by preauthorized debit, your consent at checkout authorizes us to debit the account you provide for the amounts and on the dates shown at checkout. You may revoke that authorization in writing and we will stop future debits. Revoking a debit authorization does not by itself cancel your subscription or the fees already owed for the current term.

Contact

Questions about these terms can be sent to levi@altavane.com.