Terms of Service

Last updated: June 18, 2026

These terms govern your use of RetailRank, a product of Altavane ("RetailRank," "Altavane," "we," "us"), including this website and the RetailRank dashboard. By using the service, you agree to these terms.

The service

RetailRank provides commercial intelligence, monitoring, analysis, and readouts concerning retail markets and product performance. The service is offered as a managed subscription and is provided on an "as is" and "as available" basis.

Accounts and acceptable use

• You are responsible for activity under your account and for keeping your credentials secure.
• You may not systematically extract, reproduce, redistribute, or commercially resell the service or its outputs without written permission.
• You may not attempt to breach or circumvent security, interfere with the service, or use it to violate any law or third-party right.
• Access to the dashboard is granted to subscribers and is not for redistribution.

Subscription, billing, and cancellation

RetailRank is provided on a subscription basis. Fees, billing frequency, and any trial terms are those presented at sign-up or otherwise agreed in writing. Unless stated otherwise, subscriptions renew automatically for successive periods until cancelled. You may cancel at any time, effective at the end of the current billing period. Except where required by law, fees already paid are non-refundable.

Customer materials

You are responsible for any materials, data, or instructions you provide to us. You represent that you have the rights necessary to provide them and that they do not infringe any third-party right or violate any law.

Availability and changes to the service

We may add, modify, suspend, or discontinue any feature of the service at any time. We will use reasonable efforts to give notice of material changes that adversely affect a paid subscription.

No warranty

The service and its outputs are provided for general commercial information. We do not warrant that the data or outputs are accurate, complete, current, or available without interruption, or that they are fit for a particular purpose, and they should not be treated as a retailer's official figures. Rankings and movement are signals to investigate, not guarantees of any commercial result.

Limitation of liability

To the fullest extent permitted by law, Altavane's total liability arising from or relating to the service will not exceed the fees paid by the customer during the six months preceding the event giving rise to the claim. Altavane will not be liable for indirect, incidental, special, consequential, or lost-profit damages, or for business decisions made based on the service.

Termination

We may suspend or terminate your access if you breach these terms, if required by law, or to protect the service or other users. You may terminate by cancelling your subscription and ceasing use of the service. Provisions that by their nature should survive termination will survive.

Intellectual property

The RetailRank name, this site, and our software and outputs are owned by Altavane. Retailer and brand names are used only for identification and remain the property of their respective owners.

Independence

RetailRank is an independent retail intelligence service. Retailer and brand names are used for identification only. RetailRank is not affiliated with, endorsed by, or sponsored by the retailers or brands referenced.

Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-laws principles. The courts located in Ontario will have exclusive jurisdiction over any dispute, subject to any non-waivable rights you may have.

Severability and entire agreement

If any provision of these terms is found unenforceable, the remaining provisions will remain in effect. These terms, together with any order or plan you agree to, form the entire agreement between you and Altavane regarding the service and supersede prior discussions.

Changes to these terms

We may update these terms as the product evolves. Continued use after an update means you accept the revised terms.

Contact

Questions about these terms can be sent to levi@altavane.com.